Quality objectives are only meaningful if they are measured. The Directorate maintains a set of Key Performance Indicators (KPIs) against which the University's quality performance is tracked, and converts them into yearly quality objectives with named owners and target values.
Indicators commonly tracked
Teaching and learning
- Percentage of courses covered by the student course evaluation survey
- Average course evaluation and teacher evaluation scores
- Student–teacher ratio, by programme
- Pass rates, CGPA distribution and repeat rates
- Student retention, progression and on-time completion
Programs and review
- Number of programs reviewed in the cycle against the number due
- Percentage of review findings closed within the agreed deadline
- Number of programs accredited, and the councils concerned
- Curricula revised within the last review period
Faculty
- Percentage of faculty holding a PhD
- Faculty strength against sanctioned posts; attrition
- Training hours delivered per faculty member per year
- Faculty satisfaction score from the faculty survey
Research
- Publications per faculty member; citations
- Research grants secured
- MS/MPhil and PhD completion rates and average time to degree
- Supervision load against HEC limits
Stakeholders and service
- Alumni satisfaction and employment rate of graduates
- Employer satisfaction score
- Survey response rates across all instruments
- Complaints received and resolution time
Setting yearly objectives
At the start of each academic year the Directorate proposes quality objectives derived from these indicators — specific, measurable, assigned to an owner and time-bound. Progress is reported at management review, and the closing position becomes the baseline for the following year.